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Health, Safety & Environmental Bulletin No 97

S Martin – 10 July 2008

Customer Safety Ratings

As you are all aware, our XmoMan safety management database maintains all training
records, near misses and incidents (including details of basic causes, underlying causes,
job factors, personal factors) and it’s trend analysis function is now used to generate
toolbox talk and safety bulletin topics.

As well as factual data relating to our performance, we incorporated a customer feedback
section on our engineers service orders in September 2007, which gives our customers (on
site) an opportunity to comment on our performance and rate us in terms of safety (as well
as on quality and courtesy). Clearly, this is only a guide as to how we present safety on
site, but is a useful tool based on the old maxim that “if something looks unsafe, then it
probably is”. So far, the statistics are very encouraging and endorse the good progress that
we are making towards achieving a genuine Incident & Incident Free working
environment. Any adverse comments or low ratings will be followed up with those
making them to establish how we can do things better and learn from the feedback.

Customer ratings to date are as follows:-

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