Frequently Asked Questions

What is the benefit of sign maintenance?

As customers, we are drawn to retailers and service providers that we are familiar with and that we can trust; a major part of this comes from the recognition of corporate branding alone.

Companies spend thousands, sometimes millions, of pounds on re-imaging sites to ensure that the corporate identity is clear and strong, and any savvy retailer or service provider will be aware of the parallel between corporate image and revenue.

On-going maintenance is an extension of re-imaging and vital to companies who want to protect their brand image. What a customer sees from the outside is a representation of the company within.

What interval should I leave between sign maintenance checks on my site?

This is a very subjective issue and varies from customer to customer, depending on how they value and want to protect their brand. Most sophisticated buyers and estate managers realise that a clean corporate image will directly correlate to an increase in sales. Typically, we would recommend an annual clean and lamp change, with control gear being replaced every 2 years. It is, however, possible to procure much longer life tubes to minimise the labour costs associated with this element, although, cleaning signs less frequently than once per year really can have a marked effect on image integrity and sales.

How long will it take to complete sign maintenance on my site?

For typical individual retail outlets, filling stations, or leisure complexes, manning levels can be agreed to complete all sign maintenance works in one day. For larger projects, including complete shopping malls or retail parks, a programme of works, taking into account opening hours and customer traffic flow, can be agreed in advance of any work being carried out.

Will my site be disrupted while sign maintenance takes place?

Inevitably, given the nature of the work involved, our engineers will require access to all signware. We do, however, train our engineers to consult with the site management to ensure that work in busier areas is done at the quietest time available; ensuring that customer disruption is kept to a minimum.

Will any major problems be rectified there and then or will they be reported, quoted for and done at a later date?

At the start of any maintenance programme, we try to identify common components and ensure that our vehicles are equipped to deal with as many issues as possible. Most contracts have an agreed financial mandate that empowers our engineers to resolve low cost issues there and then. Larger, more complex problems are either recorded, photographed and quoted retrospectively, or depending on the severity, can be advised by telephone with supporting photographs sent immediately.

Can you carry out sign maintenance on my site even though you didn't install my signs?

Yes. We don’t manufacture signs ourselves and are happy to source from your approved supplier, or quote for supply using a local fabricator on an open book costing basis. We are proud to offer total cost transparency on all areas of our work.

Are all sign maintenance engineers fully qualified to complete work on my site?

All Xmo Strata engineers are fully trained to the highest standards before commencing any work on-site.

Our training needs matrix identifies individual needs, and the following training courses are tailored to suit each job requirement:

  • Incident and Injury Free (IIF)
  • Forecourt Contractor Safety Passport Scheme (UK PIA)
  • Prefabricated Access Suppliers’ and Manufacturers Association (PASMAPASMA - Prefabricated Access Suppliers' & Manufacturers' Association. (For mobile scaffold users))
  • Powered access training (IPAFThe International Powered Access Federation.)
  • Powered access training for truck mounted booms
  • Firefighting and first aid
  • Asbestos awareness
  • Manual handling
  • Safety harness training
  • SlingerAppointed person in charge of lifting operations./signaller/banksmanAppointed person in charge of lifting operations or vehicle maneuvering. for MIDMain Identity Sign - The big Price sign on a petrol forecourt, sometimes referred to as Totem, Gantry, PID, Pole. lifts
  • CSCSCSCS - Constructions Skills Certification Scheme. training
  • IOSHInstitute of Occupational Safety and Health. managing safely
  • IOSHInstitute of Occupational Safety and Health. directing safely

For further details on the above, please see ‘Qualifications and what they mean

Section

We have two emergency out of hours engineers on call 24 hours per day, every day of the year. Providing you are a regular customer and can quote the relevant contract details and passwords, our duty engineers will respond to a safety related issue at any time.

Will engineers fix any electrical problems they come across while carrying out sign maintenance on my site?

Our signs engineers are trained to be “competent persons”, but are not qualified electricians. If specialised electrical work is needed, an in-house electrician, qualified to IEE 17th Edition and Comp’Ex 7/8 (for work in hazardous areas on petrol filling stations) will be sent.

Do your engineers have a 'refusal to work' procedure if anything is found to be unsafe?

Yes, the instruction to all sign maintenance engineers is to carry out all works to the highest levels of health and safety. We fully recognise the obligations of our customers under section 3 of the Health & Safety at Work Act 1974, The Management of Health & Safety at Work Regulations 1999 and the Working at Height Regulations 2005 as well as the numerous obligations that we have to ensure the safety and welfare of our employees.

Are risk assessments used before any sign maintenance work commences on my site?

Before carrying out any project, our management team looks at all of the generic risks and a suite of risk assessments and training plans for our teams are then prepared. In addition to the generic risk assessments, our engineers are all trained to hazard-spot and carry out last minute risk assessments by way of “Clearance to Work” Certificates. Before any work is undertaken at height on any job, our engineers routinely complete a working at height checklist to identify and mitigate any risks where possible.